Frequently Asked Questions

We offer end-to-end solutions, providing UI/UX & interface design, custom web and mobile app development, digital marketing, branding, and 2D art services. Our solutions span across various domains, including video streaming, live streaming and OTT, e-commerce, learning management systems, augmented reality, IoT, AI/ML, and computer vision. Additionally, we can provide completely customized solutions tailored to your business requirements and goals, as outlined in our digital transformation solution.

Our development process is briefly outlined in our development services page. To be specific, the development process goes through the following steps:

• Requirements gathering: We work closely with stakeholders to identify and gather the functional and non-functional requirements of the software by gaining a deeper understanding of the business goal of the product and solution.
• Analysis and documentation: Once the requirements are gathered, we analyze them to ensure they are complete, consistent, and achievable. We identify areas of bottlenecks, pain points and other areas of improvement.
• Business process modeling: We create process models to represent the business processes that the software will automate. These models help to ensure that the software meets the business requirements and that the business processes are optimized for the software. We also develop the value versus complexity model to assess the relative importance of a software feature or requirement in relation to its complexity. It is used to prioritize features or requirements during the software development process, and to determine which features will provide the most value to the users and the business.
• Stakeholder management: We work with various stakeholders, including customers, users, and project managers, to ensure that the software meets their needs and expectations. This is done through an iterative process of wireframing/prototyping, feedback collection and adjustment and preparation of test case document based on the finalised prototype.
• Risk analysis: We identify and assess risks associated with the software development process, such as technical risks, schedule risks, and budget risks. We work with the development team and the stakeholders to mitigate or minimize these risks and develop contingency plans.
• Solution evaluation: We evaluate the software solution as it is developed in sprints to ensure that it meets the business requirements and provides value to the stakeholders. We perform testing and validation activities to ensure that the software is functional, reliable, and usable.
• Continuous improvement: We work with the development team to identify areas for improvement in the software development process. We use feedback from stakeholders and data analysis to identify areas for improvement and implement changes to the process to increase efficiency and effectiveness.

Our design process for creating an app or website involves the following steps:

• Research: Our first step is to conduct thorough research on your business, your target audience, and your industry. We analyze your competitors and identify design trends and patterns that will be relevant to your project. We also consider user needs and behavior to ensure that the final product meets their expectations.
• Strategy: Once we have a clear understanding of your requirements and goals, we create a design strategy. This includes outlining the site or app's information architecture, creating user flows, and mapping out key features and functions.
• Wireframes: After the strategy is finalized, we create wireframes, which are basic layouts of the site or app. This step is crucial as it allows us to make changes to the design without investing too much time or resources.
• Visual Design: Once the wireframes are approved, we move on to the visual design stage. We create the look and feel of the site or app, including typography, color palette, imagery, and icons.
• Prototyping: We then create interactive prototypes to test and refine the design. This involves user testing, and conducting UX research which helps us gather feedback and make necessary improvements to the design.
• Development: After the design is approved, we work with our development team to bring it to life. We ensure that the design is optimized for responsiveness and that it functions smoothly across all devices and platforms.
• Launch: We finally launch the site or app, but our work doesn't end there. We continuously monitor the design's performance and gather user feedback to identify areas for improvement.

Generally speaking, our design process is iterative and collaborative. We work closely with our clients to ensure that we create a design that meets their needs and achieves their goals.

How long a project takes to execute varies greatly between project to project. It may range from a couple of weeks for a very simple requirement, to over a year, for complex solutions. We are able to give you a rough estimate about the timeline after we have an initial meeting about your requirements, and a more accurate roadmap once the prototype is ready. For longer projects, we attempt to give the delivery in phases, in terms of frequent deliveries of shorter iterations/milestones so that feedback can be collected often.

The price of an app varies depending on the application being developed, in terms of total effort hours, and the level of complexity. We offer both fixed cost pricing options as well as dedicated resource model to help financially manage the project. We try to provide value for both small/medium businesses as well as larger enterprises, and keep all factors into consideration while recommending a solution, including the budget using the value versus complexity model helps to prioritize features.

The cost of designing a website depends on various factors, including:

• Complexity: The complexity of the website design is a significant factor in determining the cost. A simple website with a few pages will typically cost less than a complex website with multiple features, functionalities, and custom design elements.
• Customization: If you need a highly customized website design, the cost will be higher as it requires more time and effort to develop. Customization can include unique features, custom graphics, and bespoke layouts.
• Content Creation: Content creation, including copywriting, image editing, and video production, can add to the overall cost of website design.
• E-commerce Functionality: If you require e-commerce functionality, such as product listings, payment gateways, and shopping carts, the cost of website design will be higher.
• SEO Optimization: If you need your website optimized for search engines, it can add to the overall cost. SEO optimization can include keyword research, on-page optimization, and other strategies to improve your website's visibility on search engines.
• Maintenance and Updates: After your website is launched, you may require ongoing maintenance and updates. This can include regular backups, security updates, and content updates. These services can add to the overall cost of website design.

We can discuss about your website and give you a realistic estimate of what your website would cost to be designed. Generally, we work with clients to develop a tailored solution that meets their business goals and while staying within their budget.

We are committed to helping you succeed, and we understand that launching a project is just the beginning. That's why we offer a free support period for every project, which ranges from 3 months to 1 year depending on the project's size. During this period, we are here to assist you in getting familiar with the system and to fix any bugs that were not caught during our internal quality control process.

However, we would like to clarify that the support period does not cover new requirements, enhancements, or modifications. These changes may require mini add-on projects, which we can undertake after analyzing your needs and estimating the effort required to implement them. We will provide you with a separate proposal outlining the scope, timeline, and cost of the proposed changes. Our goal is to help you achieve your objectives and make the most of your investment, so please do not hesitate to reach out to us with any questions or concerns.

We take data protection and security very seriously. Here are some of the ways we protect user data:

• Encryption: We encrypt all sensitive data, including login credentials and other sensitive information, using industry-standard encryption algorithms. During the project analysis we determine what qualifies as sensitive data and needs to be encrypted.
  CI/CD Automation and versioning: We utilize GIT as our version control tool, in conjunction with automated CI/CD tools, to automate the deployment process to both development and live environments. By keeping these environments separate from one another, developers are able to safely develop and test on development servers using test data, without requiring continuous access to the live server and real data. This provides a more secure and streamlined development process, ensuring that updates and changes are thoroughly tested before being deployed to the live environment and also limiting the exposure of real data to the developers.
• Access Control: We ensure that only authorized personnel have access to user data. We implement strict access controls and permissions to ensure that sensitive data is only available to those who need it.
• Regular Security Audits: We conduct regular security audits (both internal and through third party agencies) to identify potential vulnerabilities and ensure that our systems are secure.
• Data Backup and Recovery: We implement a system in partnership with the cloud service providers to regularly backup user data and implement recovery processes in case of data loss or system failure.
• Ongoing Maintenance: We continuously monitor and update our systems to ensure that they are secure and up-to-date with the latest security patches and upgrades.

We understand the importance of intellectual property (IP) rights and take measures to ensure they are secured. Here are some of the ways we protect IP rights:

• Non-Disclosure Agreements (NDAs): We use NDAs to protect our clients' confidential information and intellectual property. These agreements specify that our company is bound by law not to share any information about our clients' products, services, or technologies.
• Copyright and Trademark Protection: We ensure that all copyrighted materials, such as source code and design assets, are protected under copyright law. We also advise our clients on how to protect their trademarks, logos, and brand assets to ensure that their IP is safeguarded.
• Ownership and Licensing Agreements: We clearly define ownership and licensing agreements at the outset of any project, specifying who owns the IP and what rights are granted to other parties.
• Open Source and Third-Party Libraries: We carefully vet any open source or third-party libraries used in our projects to ensure that they are compatible with our clients' IP rights and licensing agreements.
• Proper license procurement: We make sure we have appropriate licenses for all the assets (like images, artwork, videos), or resources (like plugins, softwares) that are used within a project. When needed we procure the licenses needed specifically for a project.
• Employee Training: We provide regular training to our employees to ensure they understand the importance of IP protection and their responsibilities in safeguarding our clients' IP.
• Ongoing Maintenance: We continue to monitor and update our projects to ensure that our clients' IP is secured and protected, even after the project is complete.